Relevant Experience & Experience Required
- IT Service Management tool configuration experience
- Minimum of 3 years demonstrated experience administering and programming Service-Now in a large enterprise environment (Service-Now customization)
Key words to search in resume
Technical/Functional Skills -MUST HAVE SKILLS
Experience in PowerShell, Discovery and Integration
Minimum of 3 years demonstrated experience administering and programming Service-Now in a large enterprise environment
Service-Now customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.
Experience with Jelly scripting in ServiceNow
Working knowledge of the web applications, networks, protocols and email (SMTP, POP3)
Minimum of 3 years demonstrated experience using Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP).
Experience on Integration technologies such as Web Services, SOAP , HTTP, MID Server
Roles & Responsibilities
Collaborate with IT and business teams to develop and validate business requirements for new functionality or enhancements.
Document design specifications, configuration, and testing plans; share/validate them with IT and business users for review and sign-off; and ensure completion of same
Integrate new technologies with existing systems
Analyze systems and data for potential issues.
Recommends corrections in complex technical applications and analysis to enhance performance.
Provides support of ITSM tools; including scripting, configuration, integrations and administration
Assist in the definition of business requirements, determine scope, estimate work effort and determine duration of development activities
General experience with IT Service Management processes and SDLC – ITIL V3 Foundations Certification preferred.